Refund Policy
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UPGRADE Academy Refund Policy
At UPGRADE Academy, we are dedicated to providing high-quality digital access and downloadable materials. Due to the nature of our programs, including courses and masterclasses, these offerings are generally non-refundable.
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Personal Support Guarantee
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We are committed to supporting our students within the UPGRADE community. To help you succeed, we provide personal assistance for a period of 12 months from your date of purchase, enabling you to effectively implement the lessons you've learned.
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Exceptional Refund Cases
Refunds may be considered under the following conditions, provided substantial proof is submitted:
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No Results Achieved: Despite consistent implementation of the course material for 60 days, you have not obtained any measurable results.
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Access Issues: You were unable to access the course content.
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If these conditions are met, a refund may be issued at our discretion.
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Mutual Understanding
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When enrolling in UPGRADE Academy programs, it is understood that:
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You joined voluntarily and with full awareness of the effort required to achieve results.
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The implementation of course materials is your responsibility.
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However, we are here to provide guidance and address setbacks, as long as they pertain to the content of our curriculum.
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Subscription Cancellation
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Your subscription may be terminated without a refund in the following circumstances:
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Fraudulent Activities: This includes, but is not limited to, copying course content, sharing login details with others, or reselling our programs.
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Verbal Disrespect: Any inappropriate communication directed at UPGRADE Team Members or Community Members.
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Inappropriate Behavior: Activities deemed unprofessional by the UPGRADE Team, such as unsolicited and inappropriate messages.
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Important Notes
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You will receive your log-in credentials within 24 hours of purchase.
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Further details will be provided in your Welcome Kit.
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For any unforeseen issues, please reach out to us at hello@itsupgrade.com.